Business

Thousands of Evansville broadband customers coping with Wow outage

Friday evening update: If you want to order dinner carryout tonight in the Evansville area, you might need to do it in person.

Although internet and phone service has returned for some residents who use Wow, many restaurants remain without phone and internet service at one of their busiest times of the week.

Some apps and phone numbers are simply not working, but at least one food ordering app — Click4AMeal — appears to take orders but they aren’t received by the restaurant.

Original story: Several Evansville businesses — and scores of individual customers — are still experiencing phone and internet disruptions after Wednesday’s service transition from Wow to Astound Broadband.

A customer-service representative with Astound said the service disruption is affecting all Indiana Wow customers and is the result of the migration of Wow’s database to Astound. He said the issue is not only affecting customers but also internal Astound networks in Indiana.

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